Service requests
These are 'commands' sent over the network to a smart meter, like a request for a meter reading. This graph shows the percentage of successful requests carried on the network, and the increase in volume over a year.
![Service requests on the DCC network](/media/0vbhwzae/bzdcc-network-kpis-update-may-2024_successful-requests-desktop.png)
Successful 'top-ups'
Percentage of successful pre-pay 'top-up' requests carried on the network in the last year.
![Top up service requests on the DCC network](/media/sf5bhyev/bzdcc-network-kpis-update-may-2024_successful-top-up-desktop.png)
Network availability
Proportion of time when the network was operating as normal.
![DCC network availability](/media/apzfktlk/bzdcc-network-kpis-update-may-2024_network-availability-1-desktop.png)
Network availability during planned changes
How often the network ran as normal during planned upgrades.
![DCC network availability during planned upgrades](/media/ejdpod1e/bzdcc-network-kpis-update-may-2024_network-availability-2-desktop.png)
First-generation smart meter connections
Percentage of SMETS1 smart meters successfully connected to the DCC network at the first attempt.
![First generation smart meter connections](/media/1jqbfvxo/bzdcc-network-kpis-update-may-2024_right-first-time-desktop.png)
Second-generation smart meter connections
Percentage of SMETS2 smart meters connected within 15 minutes.
![Second generation smart meter connections](/media/qjqlsqch/bzdcc-network-kpis-update-may-2024_connections-within-15-minutes-desktop.png)
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![Major incident management](/media/z2nn2pae/img_5226.png)
Major incident management
As with any network, there are occasionally incidents which may impact performance and service availability. With 24/7 monitoring, we’re able to identify issues and begin to rectify them promptly
Read moreMore smart meter statistics
Follow progress in the smart meter roll-out through a set of fascinating facts and data points.
Read moreFurther reading