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Smart meter network performance

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    Service requests

    These are 'commands' sent over the network to a smart meter, like a request for a meter reading. This graph shows the percentage of successful requests carried on the network, and the increase in volume over a year.

    Service requests on the DCC network

    Successful 'top-ups'

    Percentage of successful pre-pay 'top-up' requests carried on the network in the last year.

    Top up service requests on the DCC network

    Network availability

    Proportion of time when the network was operating as normal.

    DCC network availability

    Network availability during planned changes

    How often the network ran as normal during planned upgrades.

    DCC network availability during planned upgrades

    Further reading

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    What We're Working On

    What We're Working On

    Find out about updates to the smart meter network including key programmes and milestones.
    Network Performance

    Network Performance

    We're passionate about improving the performance of the smart meter network for our customers. We have high standards and you can see how we're meeting them through a more detailed set of dashboards showing key aspects of the network's operational performance.
    Major incident management

    Major incident management

    As with any network, there are occasionally incidents which may impact performance and service availability. With 24/7 monitoring, we’re able to identify issues and begin to rectify them promptly