Open Search Partner with DCC
First line service

Help and support

Supporting you, 24/7

Together, we're delivering some of the most complex technical programmes and services in the country. Our support teams are passionate about partnering with our customers to help them get the job done.


What support we offer

Co-ordinating and resolving DCC service incidents

Helping users with enquiries

Satisfying catalogue service requests

The DCC Service Centre provides a single point of contact for users for live operational matters. Our Service Centre is for energy companies and cannot help with general smart meter enquiries. 

If you have a problem with your smart meter please speak to the company who provides your gas and electricity and they will be able to help you.

DCC Gateway Connection

The live DCC Gateway Connection ordering process as defined by the Smart Energy Code section H15 started in January 2015. Here you can access guidance for SEC Parties and Registration Data Providers (RDP) in understanding the connections available to connect to the DCC Service, and a request form.