Supporting you, 24/7
Together, we're delivering some of the most complex technical programmes and services in the country. Our support teams are passionate about partnering with our customers to help them get the job done.
Your first line of support
Our expert customer service and support managers triage incomings incidents and aim to fix them at first point of contact. If they cannot be resolved, they are passed to the DCC service provider second line service centre. You can call us on 0844 225 4445 or email by clicking the button below. Calls to this number cost 2.2 pence per minute plus your phone company’s access charge (if any).Email us
What support we offer
Co-ordinating and resolving DCC service incidents
Helping users with enquiries
Satisfying catalogue service requests
The DCC Service Centre provides a single point of contact for users for live operational matters. Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries.
If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.
DCC Gateway Connection
The live DCC Gateway Connection ordering process as defined by the Smart Energy Code section H15 started in January 2015. Here you can access guidance for SEC Parties and Registration Data Providers (RDP) in understanding the connections available to connect to the DCC Service, and a request form.