Open Search Partner with DCC

Contact Us

If you are a member of the public with a query or issue regarding your smart meter, please contact your energy company. Unfortunately, the DCC are unable to deal with these enquiries directly.

Contact details

Find your relevant contact below

Talk to us

You can speak to our DCC Service Centre by ringing 0844 225 4445 or emailing us at servicecentre@smartdcc.co.uk.

Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.

Procurement queries

DCC Procurement team

procurement@smartdcc.co.uk

Media queries

Media queries

Capita Group press office

020 7654 2399

media@capita.co.uk

DCC Service Centre

DCC Service Centre

0844 225 4445

servicecentre@smartdcc.co.uk

Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.

Careers team

If you are a job applicant or consultant seeking business opportunities, please contact us at DCC.Recruitment@smartdcc.co.uk

DCC customer queries

If you are a DCC industry customer:

  • with an operational query or issue please email ServiceCentre@SmartDCC.co.uk
  • with a question regarding DCC Charges or Finance Update, please email customerengagement@smartdcc.co.uk
  • with a query regarding DCC’s Forum’s or events, please contact the DCC forum /event owner directly.
Switching queries

To find out more about the development and implementation of the Centralised Switching Service, please email: contact.switching@smartdcc.co.uk.

How to find us

Ibex House
42-47 Minories
London
EC3N 1DY

Brabazon House
Threapwood Road
Concord Business Park
Manchester
M22 0RR

Discovery House
Ruddington Fields Business Park
Mere Way
Ruddington
Nottingham
NG11 6JW

Ibex House
-0.077353
51.511843
-2.254929
53.372562
-1.144377
52.881046