Licence Renewal
Business Transfer to DCC 2 Ltd
On 2 November 2026, DCC’s services transferred from Smart DCC Ltd to DCC 2 Ltd, which is now the licensed entity delivering DCC’s services. This page is for DCC’s customers – the organisations that use the services and data DCC provides. It explains what Licence Renewal means for you, what has changed, and where to go for support.
The transition to DCC 2 Ltd is now complete. The DCC services you rely on continue as normal, and we’re here to support you through the change.
Why this is happening
Following a review of the DCC regulatory framework and a competitive tender process, Ofgem awarded the new DCC licence to DCC 2 Ltd – a wholly owned subsidiary of SECCo Ltd – in April 2026. On 2 November 2026, DCC 2 Ltd took on responsibility for delivering DCC’s services under the new DCC licence.
The new licence framework includes revised objectives, a not-for-profit operating model and an ex-ante price control framework. Our strategy through the transition is unchanged, and our focus remains on customer centricity, value for money, a seamless transition, and unlocking the value in our network. Your key contacts remain the same.
What it means for you
A new licensed entity
From 2 November 2026, your DCC services are delivered by DCC 2 Ltd under the new DCC licence (Smart Meter Communication Licence 2).
Your services continue as normal
There is no change to the way you access DCC services or use them day to day.
New billing and payment arrangements
The main change is in billing. DCC 2 Ltd is now your billing entity, which means new invoice and payment details. These have been shared with you directly.
Your credit cover transfers
Existing cash deposits and letters of credit have transferred to DCC 2 Ltd. You remain protected and have not been placed in default as a result of the transfer.
A refreshed charging statement
A DCC 2 Ltd charging statement has been republished. What you are charged for has not changed because of the transfer
Support when you need it
If you have a billing or payment query, there is a dedicated route to reach us – see ‘Contact us’ below.
Business transfer: now complete
Business transfer to DCC 2 Ltd completed on 2 November 2026.
We communicated directly with customers about the billing and payment changes ahead of the transfer. If you still have questions, the FAQs below and our contact route can help.
What you need to do
There is nothing you need to do to keep your service running.
Please make sure your billing and finance contact details are up to date with us.
Use the new DCC 2 Ltd payment details (issued to you directly) for payments from 2 November 2026. If you haven’t updated your records yet, please do so – or contact us for the details.
Frequently Asked Questions
Find quick answers to your top questions.
About the transition
What is changing?
As part of Licence Renewal, DCC’s services have transferred to a new licensed entity, DCC 2 Ltd. This took effect at business transfer on 2 November 2026. You continue to receive the same DCC services as before, with no change to the services themselves. The primary changes for customers are administrative and relate to who bills you and how payments are made.
Why is this happening?
Ofgem undertook a review of the DCC regulatory framework and a competitive tender process to appoint a licensee to deliver DCC’s business under the next DCC licence (the DCC2 licence). As a result, DCC’s services transferred to the newly licensed entity on 2 November 2026. DCC services continue to be delivered under the new DCC 2 Ltd licence framework, which includes revised objectives, a not-for-profit operating model and an ex-ante price control framework.
When does it take effect?
The transfer took effect on 2 November 2026. We engaged with customers ahead of this date so they had sufficient notice of the changes.
Your service and continuity
Will the DCC services I receive change?
No. This is primarily a change to the billing entity and associated arrangements. The DCC services you rely on day to day continue as normal.
Does this affect all customers?
It affects customers who are billed by DCC and relates to invoicing and payment arrangements. We are contacting affected customers directly and will confirm the specific changes and any actions relevant to you.
Do I need to do anything to keep my service running?
No action is needed to maintain your service. The actions we’re asking customers to take relate to billing, payment and contact details, and are set out below.
Billing and payments
Who will bill me after 2 November 2026?
Billing now comes from DCC 2 Ltd. The new billing details and payment instructions have been provided to you directly.
Will my charges change as a result of the transfer?
The transfer has not changed what you are charged for. Where DCC 2 Ltd issues an invoice covering a period before the transfer, the charges are calculated using the charging statement that was in force for that period, so the amounts are unaffected by the change of billing entity. A DCC 2 Ltd charging statement now applies and has been republished.
Will my payment due date for invoices change?
No. Customers continue to have the same minimum payment period under SEC Section J1.5. Although SEC Modification (MP325 “SMCL2 Code Changes”) introduced flexibility for temporary billing arrangements during the transfer to DCC 2 Ltd, DCC could not bring invoice due dates forward. The transfer has not placed customers at risk of default or breach of their SEC obligations due to changes in invoice timing.
What are the new payment details, and when should I use them?
The new DCC 2 Ltd payment details have been issued to you directly and apply to payments from 2 November 2026. If you haven’t updated your records, please contact us for the details
Credit cover and deposits
What happens to my credit cover, cash deposit or letter of credit?
Existing cash deposits and letters of credit have transferred to DCC 2 Ltd. No action is needed from you as a result of the transfer.
The transfer arrangements ensure that existing credit cover remains recognised from the transfer date, so customers have not been placed in default of their Credit Cover obligations solely as a result of the transfer from DCC 1 to DCC 2 Ltd. This protection is also supported through the approved SEC Modification, which includes provisions to ensure customers are not disadvantaged by the transfer of the Credit Cover arrangements.
Support and contacts
Who do I contact with billing or finance queries?
For billing and payment queries, please contact us at customerinvoices@smartdcc.co.uk.
You’ve asked us to confirm our billing and finance contacts – why?
Ahead of the transfer, we asked customers to validate their billing contact details and nominate a finance contact, so that communications reached the right people. You can still update your contact details with us at any time.
Is there a self-service portal for billing?
A customer self-service capability is planned for 2027. It was not part of the 2 November 2026 transfer; billing operates through the arrangements described in these FAQs.
Contact Us
Have a question about Licence Renewal or the business transfer? Email us and a member of the team will get back to you.
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