Open Search Partner with DCC

Privacy Notice

This Privacy Notice explains how Smart DCC (DCC) deals with the personal data that we collect, what we use it for and how you can exercise your rights under the data protection laws (UK General Data Protection Regulation and Data Protection Act 2018).

How we use cookies on our website

As we have a lot of information to give you we are going to take what is known as a ‘layered approach’ which means this page will provide you with the key pieces of information you need to know in a brief format and if you wish to be provided with more details then a link to further information is provided.

About us

DCC is responsible for establishing and managing the data and communications network to connect smart meters to the business systems of energy suppliers, mobile telecommunication network operators and other authorised service users of the network.

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About us

How we use your personal data

Interoperability Checker (also known as Smart Mode Checker)

The Interoperability Checker Service is a tool which DCC is required by law to make available to energy consumers, via the Citizen’s Advice website.

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Personal data relating to your smart meter

We make sure that messages and data get from your smart meter to your energy supplier safely and securely.

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Personal data relating to faster energy switching

DCC has been appointed by Ofgem to develop technology and systems that will support faster energy switching by energy consumers. We will receive your data from other companies that operate in the energy industry.

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People working in the energy industry

If you work in the energy industry in relation to smart metering, such as for an energy supplier, or another business providing equipment or services in the smart metering eco-system, or a business involved in energy switching, then we will process your personal data from time-to-time.

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How the data protection laws allow us to use your personal data

The data protection laws contain a number of reasons why it is legal for us to use your personal data, we rely upon the following:

  • Consent
  • Legal obligation
  • Performance of a task carried out in the public interest
  • Our or a third parties’ legitimate interests
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personal data

Who do we share your personal data with

DCC shares personal data with third parties when necessary and subject to strict security and other safeguards to ensure that the privacy of your personal data and your rights as a data subject are protected.

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Where your personal data is processed

All personal data processed will be transferred to, and processed in, countries other than the UK. These countries will have data protection laws that are different to the laws of the UK (and, in some cases, may not be as protective). However, we have taken appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Notice.

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How long your personal data is stored

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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Your rights and how to exercise them

You have the following rights under data protection laws in relation to your personal data - to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Request restricted use of your personal data
  • Request transfer of your personal data
  • Object to processing of your personal data

You also have the right to:

  • Withdraw any consent you have provided to us at any time
  • Make a complaint to the Information Commissioner’s Office if you are unhappy about the way we have used your personal data
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Explore each layer of our privacy notices