Britain’s secure smart meter network
The DCC’s secure digital highway connects millions of households across the country to their energy usage data.
Privacy by Design
The smart meter network was designed with security at its core, alongside the National Cyber Security Centre (NCSC) – part of GCHQ. Smart meters do not use the internet, and they have their own closed, dedicated communications system.
How do we protect smart meter data?
The smart meter network uses two layers of encryption, and the most important data passes over our network without us having the ability to see it. Personal information such as your name, address and bank details are not stored on your smart meter.
Smart meters simply record your gas and electricity readings in the same way as your traditional meter. Only your supplier (or third parties when given explicit permission from the consumer) can see how much energy you are using and when.
Technical Operations Centre
Our Technical Operations Centre is the nerve centre of Britain's secure smart meter network.
Our teams monitor the network 24/7 and if any potential issues are detected, we take the necessary action to protect the network.
Making data privacy part of our culture
We have a dedicated Information Governance and Data Protection function, within our Security Team, which is responsible for ensuring that we comply with all our legal obligations under the data protection laws and embedding good practice.
Related documents
Smart Energy GB
Further reading
