Current page

Live Operations

Interim and Early services

These services are required well ahead of go live. Interim services will be replaced with enduring services but early services will continue. These include:

Early Service Support - post DCC go live

The team will provide support in the early stages of the service going live, including on-site support teams focused on:

  • Problem resolution
  • Knowledge/FAQs
  • Service changes to reduce incident volumes

At this stage the Self-Service Interface and other service management support will be fully operational and available 24 hours a day, seven days a week.

Enduring services

These services will handle the live volumes as Users ramp up their smart meter rollout programmes.

Enduring services will improve with the capability to accommodate new services.