Current page

DCC Service Centre

The DCC Service Centre provides a single point of contact for users for live operational matters.

Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.

It acts as first line support for:

  • co-ordinating and resolving DCC service incidents
  • helping users with enquiries
  • satisfying catalogue service requests

 The Service Centre triages incoming incidents and aims to fix them at the first point of contact wherever possible. If they cannot be resolved, they are passed to the DCC service provider second line service centre.

Contact the Service Centre

The Service Centre is operational 24 hours, 7 days a week. It can be contacted by phone on 0844 225 4445* or by emailing

*Please note calls to this number will cost 2.2 pence per minute, in addition to your phone company's access charge.

DCC Gateway Connection

The live DCC Gateway Connection ordering process as defined by the Smart Energy Code section H15 started in January 2015. Here you can access guidance for SEC Parties and Registration Data Providers (RDP) in understanding the connections available to connect to the DCC Service, and a request form.

Self-Service Interface - Available at DCC go live

Users will communicate with the DCC Service Centre via the Self-Service Interface (SSI). It will provide Users with a portal for:

  • operational reporting
  • service alerts
  • a knowledge base
  • raising, updating and viewing incidents
  • a route to the communication hubs ordering and forecasting systems