Contact details
Find your relevant contact below
Talk to us
Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.
If you have exhausted all routes through the service centre and you are dissatisfied with the response you have received please contact our High Level Escalations Team by emailing complaints@smartdcc.co.uk
Procurement queries
DCC Procurement team
procurement@smartdcc.co.uk
Media queries
Media queries
Capita Group press office
020 7654 2399
media@capita.co.uk
DCC Service Centre
DCC Service Centre can be contacted on servicecentre@smartdcc.co.uk
Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.
Careers team
If you are a job applicant or consultant seeking business opportunities, please contact us at DCC.Recruitment@smartdcc.co.uk
DCC customer queries
If you are a DCC industry customer:
- with an operational query or issue please email ServiceCentre@SmartDCC.co.uk
- with a question regarding DCC Charges or Finance Update, please email customerengagement@smartdcc.co.uk
- with a query regarding DCC’s Forum’s or events, please contact the DCC forum /event owner directly.
Switching queries
To find out more about the development and implementation of the Centralised Switching Service, please email: contact.switching@smartdcc.co.uk.
How to find us
Ibex House
42-47 Minories
London
EC3N 1DY
Brabazon House
Threapwood Road
Concord Business Park
Manchester
M22 0RR
Discovery House
Ruddington Fields Business Park
Mere Way
Ruddington
Nottingham
NG11 6JW