Contact Us

If you are a member of the public with a query or issue regarding your smart meter, please contact your energy company. Unfortunately, the DCC are unable to deal with these enquiries directly. 

Find your relevant contact below

DCC Procurement team

Capita Group press office

020 7654 2399

DCC Service Centre

0844 225 4445


Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.

If you are a job applicant or consultant seeking business opportunities, please contact Capita using this form:

If you are a DCC industry customer:

- with an operational query or issue please email

- with a question regarding DCC Charges or Finance Update, please email

- with a query regarding DCC’s Forum’s or events, please contact the DCC forum /event owner directly.  

To find out more about the development and implementation of the new Centralised Switching Service, please email:

How to find us


Ibex House
42-47 Minories

0203 725 8656

Brabazon House
Threapwood Road
Concord Business Park
M22 0RR

Discovery House
Ruddington Fields Business Park
Mere Way
NG11 6JW