Summit kicks off faster, more reliable switching programme

Written by Richard Hilton, Switching Programme Director

Last week Smart DCC hosted its first Switching Summit, which marked the formal beginning of the programme that will bring 24-hour energy supplier switching.

Ofgem chose Smart DCC to be a key delivery partner for the Switching Programme, which will introduce significant improvements by developing and implementing the new Centralised Switching Service (CSS). It will enable consumers to switch their energy supply within 24 hours, creating a more competitive energy market. Next-day switching puts consumers in the driving seat and gives them the ability to switch easily to a better deal, or even choose greener tariffs that allow them to invest in renewables.

Recently, four contracts for the Switching Programme were signed, and will soon begin delivering the essential services required to make faster switching a reality. This strong set of new service providers includes:

  •     •Netcompany to provide Systems Integration Services for the duration of the Design, Build and Test phase
  •     •Landmark to design, build, test, transition to live operation and then operate the Central Switching Service
  •     •Capgemini to design, configure, test, transition to live and then operate service management tools to support the Switching Programme
  •     •Expleo to provide assurance services to Ofgem over the Design, Build and Test phase of the Switching Programme

Over 100 people attended this all-day Switching Summit, which included energy suppliers large and small, network operators and other key industry players. The DCC Switching team, delivery partners and Ofgem officials were also present. The summit was about increasing our direct engagement with industry and giving them the chance to ask questions of us and our delivery partners directly.

Angus Flett, Smart DCC CEO, opened the event and made the point that we are working on making a once-in-a-lifetime change to the energy industry. He also reminded the attendees that working together we’ll have a chance to shape the industry for the better. This was echoed throughout the day.

In the morning our key delivery partners shared their insights and what their role will be in the upcoming Design, Build & Test (DBT) phase of the Switching Programme. In the afternoon we discussed an overview of how the Central Switching Service is expected to work, as well as how the interfaces between existing service providers and the industry will change to support the CSS.

Attendees from industry appreciated the hard work already done to get the programme to this point – with the DCC delivering on time and within budget. Across the participants there was a definite shared vision for the programme, and an eagerness to tackle the challenges ahead. 

The focus of the day was transparency and listening to our customers. We want our customers’ hard work to be recognised, will ensure they are able to shape this programme throughout its life. Early feedback has been positive and participants are excited for the coming summits that will focus on how we all make next-day switching a reality.

For more information on the switching programme visit