I am a Senior Shift Manager in the Technical Operations Centre (TOC) at the DCC. I manage the TOC and SOC (Security Operations Centre) 24x7 teams.
The TOC 24x7 teams’ primary function is to monitor the service level of the Smart Metering network, looking for any abnormalities and reporting and investigating them.
We use the RVSP methodology to report on the health of the network – the Rate of Volume, Speed and the Performance of the messages flowing on the network.
As well as that, we use a DCC Alerting and Reporting tool which has been delivered by the Data Science and Analytic team and is used by the TOC 24x7 shift to highlight and monitor abnormal behaviour. It uses logic from Sentinel and Fit 2 fly and is one of a suite of tools we use to proactively monitor the network. It shows all the monitors which have hit an alerting threshold on one screen and informs the TOC analysts where to investigate.
With these monitoring tools and dashboards, we have proactively identified, logged, and investigated numerous incidents, from both major outages to single SEC (Smart Energy Code) party issues. This greatly reduces the impact incidents have on the network and helps assist Incident Management and Problem management in identifying root cause and mitigation work.
The TOC team produce twice daily health checks to all DCC stakeholders, service providers and industry, giving a detailed view of the Smart Metering estate.
We support all changes and maintenance activity pre and post change to assure service is working as expected for service users and service providers ensuring our secure national infrastructure.
By Jon Cooper, Senior Shift Manager