Update: Microsoft Global Outage

We are aware of the global outage currently affecting Microsoft services, and we are monitoring the situation closely.

Our smart metering services, including our Central Switching Service and our core metering services have not been affected by this outage.

Getting in touch

Our service desk remains open to our customers. If you experience any issues, please contact us via ServiceNow (where possible), alternatively, you can contact us on 08442254445. Please do not email us at this time. 

For general public queries, billing, or faults with a smart meter, consumers should contact their energy supplier directly (such as British Gas, EDF, E.ON, OVO, etc.).

We will share further updates if the situation changes.