Contact details
Find your relevant contact below
Careers team
All of our open roles can be found on our careers site.
If you are a job applicant or consultant seeking business opportunities, please contact us at DCC.Recruitment@smartdcc.co.uk
Customer queries
DCC Customers (Service Users & Other Users)
If you have an operational query or issue, please contact our Service Centre servicecentre@smartdcc.co.uk.
We recognise that we don't always get things right and welcome the opportunity to put things right. If you have an operational issue that you haven't been able to resolve through the Service Centre, or you're unhappy with any other aspect of DCC service please contact the High Level Escalations team.
We aim to investigate complaints quickly and if we can't we'll keep you informed of progress at regular intervals
If you have a question regarding DCC charges or finance update, please contact customerengagement@smartdcc.co.uk.
If you have a query regarding DCC’s forums or events, please contact the forum/event owner directly.
Finance queries
For all invoice/finance related queries please reach out to us on finance@smartdcc.co.uk
For any internal/external queries or file submissions please reach out to us on customerinvoices@smartdcc.co.uk
Media queries
Our communications team is available for all media enquiries at: media@smartdcc.co.uk
Members of the public (Consumers)
The DCC provides the secure network enabling energy suppliers and other regulated users to connect to the meters in homes and businesses of their customers. Our network carries billions of encrypted messages each month between network users and the smart metering estate.
As the smart network operator, we don't have access to or control over the settings of your smart meter or visibility of your billing account. If you have a problem with your smart meter, please speak to the company who provides your gas and electricity and they will be able to help you. If you don't know who your energy provider is, please visit the Ofgem website for support.
Procurement queries
The DCC Procurement team can be contacted at: procurement@smartdcc.co.uk
Service Centre
DCC Service Centre can be contacted on servicecentre@smartdcc.co.uk
Our Service Centre is for energy companies and cannot help with general Smart Meter enquiries. If you have a problem with your Smart Meter please speak to the company who provides your gas and electricity and they will be able to help you.
Switching queries
To find out more about the development and implementation of the Centralised Switching Service, please email: contact.switching@smartdcc.co.uk.
How to find us
Riverscape
Floor 3
10 Queen Street Place
London
EC4R 1BE
Brabazon House
Threapwood Road
Concord Business Park
Manchester
M22 0RR