This is a bespoke service: DCC is on hand to guide and support you throughout each stage, ensuring your new services are delivered in an effective and timely manner.
Any ECS request is delivered through bilateral commercial agreements between the DCC and the customer.
If you are an innovative DCC customer and your organisation is interested in exploring new services on the smart meter network, please get in touch. We are ready to discuss your needs and requirements to understand fully how elective services would work for you.
Please complete the form below and send it to:
A member of the team will be in contact to discuss your requirement.Elective Service Request Form
For more information please see our Q&A:
The ECS process is only for new Service Requests that are initially exclusive to you. If you would like the new service requests to be open to all DCC customers, please follow the SEC mod process.
Any SEC party can submit an ECS request. Please be aware that the detailed assessment and implementation stages have associated charges, so please ensure you have the appropriate authorisation from within your organisation to commit before proceeding.
We are keen to enable innovation, competition and re-use of the DCC network, to reduce the unit cost to DCC’s customers by generating revenue from other markets. The ECS process is one way to meet the innovation needs of current and future customers.
By adding new services, it allows a DCC customer to differentiate their offering in the market and provide tailored additional features to the end consumer. This subsequently allows end consumers to benefit from use of the new services to manage their consumption more effectively and ultimately lower bills.
Costs are dependent on the type of service request; the complexity of change required and the number of service requests being submitted by the requestor.
An ECS requestor is also able to share the initial and on-going costs by submitting a joint ECS request with another DCC customer. In this approach, the 6-month exclusivity is shared between these parties.
DCC work with each customer under a bilateral agreement to ensure full commercial confidentiality.
Information regarding the new service requests is available to all DCC customers 6-months after the new service request goes live. From this point, any other DCC user can purchase and use the new functionality. As additional DCC customers make use of the new functionality, any continuing charges are shared between them and the original requestor.
The DCC will co-ordinate all ECS activities to ensure they are successfully integrated into the live environments. The nature of the ECS will determine whether the changes are required for the DSP and/or CSP.
Once the Expression of Interest form has been completed and submitted, DCC shall initiate the process to undertake a preliminary assessment of your requirements. We will keep in contact with you throughout the process.
This is the first assessment stage, which involves workshops with DCC to ensure that ECS is the best route for your requirement, that the technical ask and goals are clearly defined and understood by all parties and to establish whether there is a requirement for a more detailed assessment to establish the full impact of the proposed changes.
If the preliminary assessment concludes that a more detailed evaluation is required, the DCC will initiate this process. We require approval from you to proceed with the detailed evaluation as it has costs associated. Once you have agreed to pay the cost, the DCC will interact with the service providers to undertake a full, detailed impact assessment to confirm the implementation and running costs to implement your ECS request.
Once the detailed assessment is complete and returned, the DCC provides a formal offer for the work. At this stage, you will confirm whether you agree to proceed or withdraw the request.
If the costs and timelines proposed in the formal offer are accepted, the work is initiated to undertake the implementation at the earliest opportunity.