Privacy and Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

In the following links you'll find the information required to manage, delete or block the cookies within your browser.

Cookies used within this site

Cookies within our site are related to Google Analytics, a very popular tool used to analyse sites usage and traffic. It helps us refine the site and tailor the site's content.

Here are all the cookies used by this site:

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This cookie is used to establish and continue a user session within this site. When you view a page on this site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time you visit a different page on this site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as your activity continues within 30-minute intervals. This cookie expires when you pause on a page on this site for longer than 30 minutes.

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This cookie is typically written to the browser on your first visit to this site. If the cookie has been deleted by the browser operator, and the browser subsequently visits this site, a new cookie is written with a different unique ID. This cookie is used to determine unique visitors and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

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This cookie stores the type of referral used to reach this site, whether via a direct method, a referring link, a website search or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

As a licensee of the Department for Energy and Climate Change (DECC), we are regulated by the Smart Meter Communications Licence which is overseen by Ofgem. 

Under this licence, we also abide by the Smart Energy Code, which is administered by the Smart Energy Code Administrator and Secretariat. 

Feedback

We welcome your feedback on our privacy and cookie policy and how we use your personal data. Please write to us via our Contact us page.