Live Operations

Interim and Early services

These services are required well ahead of go live. Interim services will be replaced with enduring services but early services will continue. These include:

Early Service Support - post DCC go live

The team will provide support in the early stages of the service going live, including on-site support teams focused on:

  • Problem resolution
  • Knowledge/FAQs
  • Service changes to reduce incident volumes

At this stage the Self-Service Interface and other service management support will be fully operational and available 24 hours a day, seven days a week.

Enduring services

These services will handle the live volumes as Users ramp up their smart meter rollout programmes.

Enduring services will improve with the capability to accommodate new services.