DCC Service Desk

The DCC Service Desk provides a single point of contact for Users for live operational matters.

It triages incoming incidents and aims to fix them at the first point of contact wherever possible. If they cannot be resolved, they are passed to the DCC service provider second line service desks.

It acts as first line support for:

  • co-ordinating and resolving DCC service incidents
  • helping users with enquiries
  • satisfying catalogue service requests

Contact the Service Desk

The Service Desk is operational 24 hours, 7 days a week. It can be contacted by phone on 0844 225 4445* or by emailing servicedesk@smartdcc.co.uk.

*Please note calls to this number will cost 2.2 pence per minute, in addition to your phone company's access charge.

DCC Gateway Connection

The live DCC Gateway Connection ordering process as defined by the Smart Energy Code section H15 started in January 2015. Here you can access guidance for SEC Parties and Registration Data Providers (RDP) in understanding the connections available to connect to the DCC Service, and a request form.

Self-Service Interface - Available at DCC go live

Users will communicate with the DCC Service Desk via the Self-Service Interface (SSI). It will provide Users with a portal for:

  • operational reporting
  • service alerts
  • a knowledge base
  • raising, updating and viewing incidents
  • a route to the communication hubs ordering and forecasting systems