Data and Communications Company (Smart DCC) enhances senior team

Tuesday 24 October

For press information


24 October 2017  

The Data and Communications Company (Smart DCC) has welcomed experienced hires to enhance its executive board and support with the delivery of ongoing activity.

The announcement comes as Smart DCC begins to scale up its operation to service the network of 53 million smart meters that will be installed in around 30 million homes and small businesses across the next few years. 

Angus Flett, Chief Executive Officer of the Smart DCC, said:"Following the data and communications network go live in November 2016, we are now moving into a phase where operations can be scaled up. These new hires will support the delivery of this new national infrastructure that will transform the market for gas and electricity consumers, improving the way our heat and power network operates, and make the UK more energy resilient."


The new executive board appointments are:

  • Ross Catley, chief technical officer, Smart DCC:Ross will provide design, product and test expertise into Smart DCC programme delivery and support customers on their transition to second generation smart metering (SMETS 2) through production proving.  He will also investigate and implement new technologies to drive efficiencies into Smart DCC's operations, as well as running the DCC Internal IT operation.

    Ross has delivered large scale billing migration programmes for Vodafone and Meteor, set up a Joint Venture MVNO between Vodafone and Sainsbury's, delivered the National Gas Emergency Service contact centres for National Grid and PCI compliance (a payment industry cyber security standard) for giffgaff.  He has also consulted at Visa Europe, Parcelforce, Co-Op Bank, British Gas and Legal and General.
  • Daniel Lambert, director of technical operations, Smart DCC:In this new role,Dan will lead on scaling up operations and improving technical capability to proactively manage the end to end service for Smart DCC's customers.
    Before joining Smart DCC, Dan was CIO of ACN Europe B.V. in the Netherlands, where he oversaw the digital transformation of the business and the build and delivery of a new pan European MVNO platform.  He was previously CEO of BT Redcare & Payphones and managed BT's global IT Infrastructure and IP networks in the UK.  He also worked at Level 3 Communications, GTE Internetworking, Bolt Beranek and Newman and served as an officer in the United States Air Force.


  • Ro Crawford, service delivery director, Smart DCC:For this newly created post, Ro will manage DCC's build function that takes customer capability requests and ensures end-to-end delivery through a structured governance process on time, within budget and to the required standards for successful in-life operations. 

    Ro has extensive experience in the Energy Sector, in her previous role asPortfolio Governance Director at British Gas,where she was responsible and accountable for overseeing and reporting on the performance of the UK Energy Supply and Service Business.She has played a key role enabling a saving of £300m annually.Her tenure at British Gas spans over 17 years holding various roles and brings a wealth of knowledge.


  • Navinder Jaswal, executive business manager, Smart DCC:Navinder will be working closely with the whole executive team in this new role to continue improving DCC's business process and governance.

    Navinder comes to Smart DCC from the Cabinet Office, where he has a wealth of experience working with different government departments and stakeholders in a number of different roles, including at the Government Property Unit and the Government Digital Service. He was latterly policy lead for government's cross-functional spending controls.


  • Ed Hurford, director of transformation, Smart DCC: Ed is leading a programme that will transform Smart DCC from a single programme project to a business that reliably delivers multiple programmes while supporting a resilient service with millions of end users.

    Ed previously spent 13 years at British Gas in a variety of leadership roles. Most recently he was Director of Smart Metering Infrastructure. Ed was involved in the British Gas smart metering programme from start-up to volume deployment of SMETS1, and was responsible for the British Gas SMETS2 programme as well as implementing commercial metering contracts and developing the future smart metering operating model. Ed also has previous experience in management consulting, and in upstream oilfield services with Schlumberger.


The Smart DCC is a highly advanced national data and communications network that will underpin and support the roll-out of millions of smart meters. The Government estimates smart metering will reduce household energy bills by £300 million in 2020 alone. It will also make Great Britain more energy resilient and assist in the country's achievement of climate change obligations. Smart meters will empower people to take control of their energy spend by having access to accurate energy readings. This will make estimated bills a thing of the past.


For further information, please search 'Smart DCC' or visit




About Smart DCC

Smart DCC was granted a licence from the Government for its Smart Metering Implementation Programme (SMIP), which seeks to ensure all consumers have the same positive experience of smart meters. The Data Communications Company (DCC) is responsible for designing, building and maintaining the new, highly advanced national data and communications network for smart meters, which went live after rigorous testing at the end of 2016. Further information about Smart DCC can be found at:

About Second Generation Smart Meters

Smart meters will make Great Britain more energy resilient and assist in the achievement of climate change obligations. Smart meters put an end to estimated bills by providing near real-time information about energy use and enabling people to switch between energy suppliers whilst keeping their smart meter and its full functionality.

About Capita

Capitais a leading UK provider of technology enabled customer and business process services and integrated professional support services. With 73,000 people at over 450 sites, including 98 business centres across the UK, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), with 2016 underlying revenue of £4.9 billion. Further information on Capita can be found at: