User Engagement

We engage directly with Users and other relevant stakeholders to collaborate on the development of design, service management and test documents and other products such as software and database materials in the following three core ways:

User Forums

User forums involve joint working towards the development of named design, test and service management documents and artefacts. These currently include:

If you would like to be included in any specific User forum which is actively meeting, please contact us at  contact@smartdcc.co.uk  for further details.

Service Users' SharePoint

This is the DCC programme's secure SharePoint space where working drafts, discussion slide decks and other documents and artefacts in development are shared with parties who sign up to the DCC Sharepoint usage policy. It operates as a 'virtual' User forum for those who engage regularly with source materials and for informed but occasional Users. 

To request the DCC SharePoint usage policy please email us at dcc.pmo@smartdcc.co.uk.

SEC Parties' Live SharePoint

There is a separate part of the secure SharePoint site for Users to collaborate with DCC on live services. The site includes a general area where DCC Operations publishes forms, templates and user guidance to support live services, plus secured folders for each SEC Voting Group that can be used by Parties to upload confidential information to be shared with DCC relating to their organisation. This includes the provision of:

  • Communications Hubs forecasting information
  • DCC Gateway Connection orders
  • configuration requests
  • Enrolment and Adoption data

Individuals who have been nominated by their SEC Party as contacts for live DCC services are able to access this area. If you are a nominated contact but are unable to access this area or if you have any questions about access contact us at servicedesk@smartdcc.co.uk.

Industry Days

We run Industry Days three or four times a year to update stakeholders on key DCC topics through themed presentations and question and answer sessions. You can find details of Industry Days on our calendar.