Service Management

We are designing the service management tools, systems and processes necessary to deliver fit for purpose DCC operations. This involves producing and assuring technical design documents across service providers to ensure Users have appropriate levels of operational support and well defined, stable and highly available services.

DCC notes that the Incident Management Policy (IMP) published below was baselined in July 2015. The Registration Data Incident Management Policy below has been folded into the IMP (and other SEC Subsidiary Documents) and will cease to be a document in its own right. DCC also notes that it expects the Error Handling Strategy below to cease to be a SEC Subsidiary Document and become self-help guidance.

 

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Draft version 1.1 of the Incident Management Policy was re-baselined by TBDG on 16 September 2015. Baselined is defined as being suitable to build off.
Type: SEC Subsidiary Document
Version: 1.1
Published date: 4 December 2015
Effective date: 16 September 2015
DCC consulted on the design documents Incident Handling Policy, Registration Data Incident Management Policy and Error Handling Strategy. Consultation closing date 6 June 2014.
Type: Consultation
Version:
Published date: 9 May 2014
Effective date: N/A
The Incident Management Policy describes how DCC and its Users can raise, process and resolve incidents / close problems The Registration Data Incident Management describes the specific requirements for incidents relating to the passing of Registration Data between DCC and Registration Data Providers The Error Handling Strategy describes the process around the handling of any Service Request or Command failures. Consultation closing date 21 November 2014.
Type: Consultation
Version:
Published date: 24 October 2014
Effective date: N/A
The draft Incident Management Policy SEC Subsidiary Document was submitted to the Secretary of State on 18 December 2014. DCC has published it for information only.
Type: SEC Subsidiary Document
Version:
Published date: 19 December 2014
Effective date: N/A
DCC has today published an updated version of its Error Handling Strategy following a consultation on proposed amendments issued on 8 April.
Type:
Version:
Published date:
Effective date: 5 July 2016
DCC has today published an updated version of its Error Handling Strategy following a consultation on proposed amendments issued on 8 April.
Type:
Version:
Published date:
Effective date: 5 July 2016
DCC has published draft versions 1.1 of the DUIS and MMC which were re-baselined by TBDG on 16 December 2015. Baselined is defined as being suitable to build off.
Type: SEC Subsidiary Document
Version:
Published date: 17 December 2015
Effective date: N/A
Draft Version 1.0 of the DCC User Interface Specification– baselined 28.08.15 DCC publishes below Draft Version 1.0 of the DCC User Interface Specification, which was baselined by TBDG as version 1.0 on 28 August 2015. Baselined is defined as being suitable to build off. DCC also publishes its associated schema below.
Type: SEC Subsidiary Document
Version:
Published date: 1 September 2015
Effective date: N/A